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Contact us

The easiest way to report an issue, request or pay for a Council service is by going to our save time, do it online pages.

Save time, do it online

You can also find the service you want from our home page or use the search bar above.

If you're unable to report an issue, request or pay for a Council service online then we may be able to help.

Complex enquiries and digital assistance

If your enquiry is complex or you need help to carry out a task online, please call us on 01234 267422. We may offer you a face-to-face appointment at our Customer Service Centre in Bedford Town Centre.

Please email if you cannot phone us and if your enquiry is not urgent.

You can also find support and guidance that will help you carry out tasks online on our digital help page.

In an emergency

If you are homeless or need emergency support and have no access to a telephone or the internet, you can visit our Customer Service Centre, 2 Horne Lane, Bedford, MK40 1RA at the following times:

  • Monday, Tuesday, Thursday and Friday: 9am-5pm
  • Wednesday: 10am-5pm

Emergency / out of hours contacts


Please direct press enquiries to the Communications Team by emailing

Customer charter

Our Customer Charter tells you about the level of service you can expect from us and what we expect from you.

You can also leave us a comment, compliment or complaint.