What you need to do when your bus pass is due to expire.
You won't have to do anything. Currently all applicants who hold an Older Person's bus pass which is due for renewal will automatically be reissued with a new one. The new pass is sent out direct from our manufacturer to an applicant's home address.
If you have moved address please ensure you inform the Community Welfare Team on firstname.lastname@example.org before your current pass expires to stop any additional delays receiving your new bus pass.
You will be sent a renewal application form approximately two months prior to the expiry date of your current bus pass.
In order for you to receive a new pass you will need to complete the renewal form, provide up to date proof of disability (which proves that you still meet the Department for Transport's eligibility criteria) and return it back to us.
Examples of proof of disability accepted are illustrated in the renewal application form.